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TERMS & CONDITIONS

PRE-ORDER

  • Estimated dispatch date for pre-orders is by 15/12/2022.
  • If there is a delay to the arrival of your reserved item, we will notify you by email.
  • Pre-order items are only available while stock lasts - no rainchecks.

FAQS

We're Often Asked

What is my size & how do I work this out?

Our Size Guide is here to help! Our shoes fit 'big' deliberately – we call this ‘the rule of thumb’. Your toes need wiggle room! This is especially important for running. If you can fit your thumb in-between the end of your toe and the front of the shoe, you’ve more than likely found your ideal size.

After some time with our shoes, your shoe size may need to increase, as your toes splay out more naturally.

How do I redeem a promotional / discount code?

Just enter your code in your Checkout Page prior to completing your order!

We’ll make it clear when a code applies to specific products, and you’ll be informed of your codes expiry date upon issue. On that note, unless stated, promotional codes are not redeemable on clearance items or any other special offer.

If a code is abused, it will be made invalid. We reserve the right to withdraw promotional codes before their expiration date without any prior notice.

How do I create an account?

Head to the My Account page and simply enter a valid email address and create a password.

Do You Offer Refunds Or Exchanges?

We hope you are happy with your purchase but if you are looking to return or exchange your shoes for whatever reason, we’re help to help and we offer a 100-day returns policy.

Orders that have been made on the Vivobarefoot New Zealand website can only be returned via our online return request form below.

Please read the following information carefully before proceeding.


RETURNS CHECKLIST

Vivobarefoot New Zealand will accept product returns for an exchange or refund provided that all of the following conditions are met:

  • Unworn and unused with the original tags attached
  • In the original branded undamaged shoebox
  • Within 100 days of purchase
  • Purchase was made on this website

Please note we are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you wear socks and test them out on the carpet (just in case!).


EXCHANGES

We can exchange the returned item for a new item of the same or lesser value. If the new item is of a lesser value the difference will be refunded via the original payment method.

Unfortunately, we are unable to exchange returns for items that are at a higher value than the original price paid; in these instances, a refund will be issued and a new order can be placed.


REFUNDS

Refunds will be handled as follows:

  • Will be issued using the same method as the original purchase
  • Credited to the same account your payment came from
  • Processed within 7 business days of receiving the return at our warehouse
  • During peak periods refunds may take 10 business days
  • Once processed, the time for funds to appear in your account will depend on your card issuer
  • International customs duties and sales taxes are not refunded for shipments outside Australia

RETURNS METHOD

  • Customers within New Zealand are required to pay return postage but we will reimburse return postage up to the value of $22 NZD on receipt of goods with a valid postage proof of purchase.
  • Returns must include a valid proof of purchase of postage
  • Returned items within the same order should be packed together
  • If you decide at a later date to return additional items from the same order, you’ll need to cover the cost of return postage
  • Orders made online must be returned via the online return request form below

*IMPORTANT*

We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you.

Our returns policy does not affect your statutory rights.

Please click the button below to complete the return request form:

For further assistance with your return or exchange please call our Returns Team on +61 (0) 3 8797 2370 or email us at cs-australia@vivobarefoot.com.au

Where is my refund?

We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care.

Where can I track my order?

Once your package ships we will send you a tracking number. You can also check the status of your order by logging into your account.

CONTACT US

Vivobarefoot

CALL

+61 (0) 3 8797 2370

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