We hope you are happy with your purchase but if you are looking to return or exchange your shoes for whatever reason, we’re help to help and we offer a 100-day returns policy.
Orders that have been made on the Vivobarefoot New Zealand website can only be returned via our online return request form below.
Please read the following information carefully before proceeding.
Vivobarefoot New Zealand will accept product returns for an exchange or refund provided that all of the following conditions are met:
Please note we are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you wear socks and test them out on the carpet (just in case!).
We can exchange the returned item for a new item of the same or lesser value. If the new item is of a lesser value the difference will be refunded via the original payment method.
Unfortunately, we are unable to exchange returns for items that are at a higher value than the original price paid; in these instances, a refund will be issued and a new order can be placed.
Refunds will be handled as follows:
We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you.
Our returns policy does not affect your statutory rights.
Please click the button below to complete the return request form:
For further assistance with your return or exchange please call our Returns Team on +61 (0) 3 8797 2370 or email us at firstname.lastname@example.org